With the second Mogatec Dealer Day, we have further strengthened our direct dialogue with our sales partners. The aim is to incorporate practical experience at an early stage and gain valuable insights for the ongoing development of our products.
To kick off the event, we were pleased to welcome 16 STIHL specialist dealers, along with the three STIHL Regional Sales Managers Linda Keller, Tim Gerhard and Jens Linke, to our headquarters in Grießbach. Together, we provided insights into our development, production and service departments while gathering numerous suggestions based on the participants’ day-to-day experience.
The participants are in direct contact with users every day and understand their requirements first-hand. Their experience provides valuable insights for both existing products and future developments.
Another important part of the visit was our Central Repair Service. Since the beginning of 2025, we have been handling repairs of selected STIHL cordless and electric power tools for the German market at our Ehrenfriedersdorf site. If certain devices cannot be repaired locally, they are sent to our facility, where they are serviced by our specialists. The guests were given a first-hand look at the processes and the day-to-day work of our teams.
“For us, it is important to understand the experiences that users and dealers have with our products. These insights often provide valuable input for future developments. Personal dialogue helps us identify requirements at an early stage and address them in a targeted way,” explains Alexander Gränitz, Managing Director of Mogatec.
Great products are not created at a desk alone. They are created where technical expertise meets practical experience.
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